Last updated: March 2026
1. Introduction
BKS Medical Services Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This privacy policy explains how we collect, use, store, and share personal information when you use our website at bksmedical.co.uk, contact us, request a quote, or otherwise interact with our services.
We are the data controller for the personal information described in this policy. Our registered office is at Ground Floor, Unit 5, Town Quay Wharf, Abbey Road, Barking IG11 7BZ, UK. For data protection queries, contact us at enquiries@bksmedical.co.uk.
2. Information We Collect
We may collect and process the following categories of personal information:
- Identity and contact details: name, email address, telephone number, and any other information you provide in enquiry or contact forms.
- Event-related information: details about your event (type, date, location, expected attendance, risk factors, and requirements) that you include in messages or attachments.
- Documents you upload: files such as PDFs, spreadsheets, or images submitted with a quote request (e.g. site plans, specifications). These may contain personal or sensitive information depending on what you choose to upload.
- Technical and usage data: IP address, browser type, device information, approximate location derived from IP, pages viewed, and referring URLs.
- Cookies and similar technologies: data collected via cookies, pixels, and local storage as described in the Cookies section below.
3. How We Use Your Information
We use personal information for the following purposes:
- To respond to enquiries, provide quotes, and communicate about our services.
- To deliver and administer event medical services where you become a customer, including contractual, operational, and safety-related communications.
- To improve our website, analyse trends, and understand how visitors use our content (where permitted by law).
- To send marketing communications where you have opted in, or where we rely on legitimate interests and you have not objected (as applicable).
- To comply with legal obligations, regulatory requirements, and law enforcement requests.
- To protect our business, website users, and the public from fraud or misuse.
4. Legal Basis for Processing (UK GDPR)
Depending on the activity, we rely on one or more of the following legal bases:
- Consent: where you accept non-essential cookies, subscribe to marketing, or otherwise clearly agree to processing.
- Legitimate interests: for example operating and securing our website, analysing aggregated usage, and following up proportionately on business enquiries — balanced against your rights and freedoms.
- Contractual necessity: where processing is needed to perform a contract with you or to take steps at your request before entering a contract (e.g. preparing a quote or delivering booked medical cover).
- Legal obligation: where we must retain or disclose information to meet statutory or regulatory requirements.
5. Cookies
We use cookies and similar technologies for the following purposes:
- Functional / consent: remembering your cookie preferences via our cookie consent tool.
- Analytics: for example Google Analytics 4 (GA4) and Microsoft Clarity, to understand how visitors use the site and to improve performance and usability.
- Marketing / advertising: where enabled, tools such as Meta (Facebook) Pixel and TikTok Pixel may help us measure ad effectiveness and build audiences — only where you have consented to marketing cookies.
You can change or withdraw consent at any time using the cookie settings linked from our cookie banner. You can also control cookies through your browser settings; blocking some cookies may affect site functionality.
6. Data Sharing
We do not sell your personal information. We may share data with trusted service providers who process it on our instructions and under appropriate safeguards, including:
- Sanity — content management and storage of form submissions and uploaded files.
- Resend — sending transactional notification emails when forms are submitted.
- Google (Analytics), Microsoft (Clarity), Meta, TikTok — analytics and advertising measurement, where you have consented to the relevant cookies or pixels.
- Vercel — website hosting and infrastructure.
We may also disclose information if required by law, to protect rights and safety, or in connection with a business reorganisation subject to appropriate protections.
7. International Transfers
Some of our processors may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement, UK Addendum to the EU Standard Contractual Clauses, or adequacy regulations, as applicable.
8. Data Retention
We retain enquiry and quote data for as long as necessary to fulfil the purposes described in this policy, including managing follow-up, disputes, and legal claims. Typical retention for marketing consents and business records is reviewed periodically. You may request deletion of your data where there is no overriding legal reason for us to keep it.
9. Your Rights
Under UK data protection law, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request erasure (“right to be forgotten”) in certain circumstances.
- Request restriction of processing in certain circumstances.
- Object to processing based on legitimate interests or for direct marketing.
- Request portability of data you provided, where processing is automated and based on consent or contract.
- Withdraw consent at any time, where processing is based on consent.
To exercise these rights, contact enquiries@bksmedical.co.uk. You may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
10. Security
We implement appropriate technical and organisational measures to protect personal information, including encryption in transit (HTTPS), secure hosting, access controls, and staff awareness. No method of transmission over the internet is completely secure; we encourage you to use strong passwords and protect your own devices.
11. Children
Our website is directed at event organisers and businesses. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete it.
12. Changes to This Policy
We may update this privacy policy from time to time. The “Last updated” date at the top will change when we do. For material changes, we will take reasonable steps to notify you, such as a notice on our website or an email where appropriate.
13. Contact Us
For questions about this policy or our use of personal data, contact BKS Medical Services LTD:
- Email: enquiries@bksmedical.co.uk
- Address: Ground Floor, Unit 5, Town Quay Wharf, Abbey Road, Barking IG11 7BZ, UK